The challenge
- Bookings came by phone and chat and staff logged them by hand, risking double bookings
- No-shows left prime slots empty
- No overview of when the course or driving bays were underused
What we built
Tee sheet
A time grid for every starting hole, showing open and booked slots at a glance
Driving bays
Book and open or close bays by time, with live status
Self-booking on LINE OA
Members pick a date and time and confirm on LINE, no phone call needed
Member registry
Member details, round history and privileges by membership type
Reminders
LINE reminders before each booking to reduce no-shows
Dashboard
Course and bay utilization and revenue by time slot
The new workflow
- 1
Members open LINE OA and pick an available tee time or driving bay
- 2
The system holds the slot and adds it to the shared schedule instantly, so staff see the same view
- 3
Before the slot, the system sends a LINE reminder
- 4
Managers review utilization and revenue on the dashboard to plan promotions for quiet times
What changed
- No manual booking entry and fewer double bookings
- A booking channel members already use every day
- Quiet periods are visible, so sales can be targeted precisely
